Biz-Tech 3.0 - IT Strategy - What is IT Transformation, Really?

Roberts looks at IT transformation as a shift from being reactive, order-taker cultures to driving business growth and improvement. A key part of that, he says, is positioning your IT shop as the "internal consultant of choice," versus whatever consulting/advisory services are out there in the marketplace.

But it's easier said than done. On top of the communication issue, there's another problem that Roberts, among others, have emphasized to me lately: "CIOs and IT leaders easily revert to their technical comfort zone," Roberts says. "You have to think about it as looking from the outside in. People in IT work their tails off trying to hit the bulls-eye on customer value, business value, and being more strategic. They're hitting the bulls-eye every time, but it's their bulls-eye, not their clients' bulls-eye."

Biz-Tech 3.0 - IT Strategy - What is IT Transformation, Really?