Managed Services Success Still a Big Challenge - Managed Services

Experienced MSPs say adopting the managed services model requires major cultural adjustments that trip up many solution providers.

As the managed services market matures, some solution providers still struggle with how to transform their business to a fixed-fee model.

Managed services experts and solution providers say the primary problem is cultural, rather than technical. It’s about people and old habits that die hard. It’s about sales representatives trying to protect their turf and field engineers who fear losing their “star” status with customers when site visits become less frequent. And it’s about discipline in knowing how and which services to roll out first.

Managed Services Success Still a Big Challenge - Managed Services